The Laundry Barn LLC – Privacy Policy

Effective Date: June 15, 2026

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IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

The Laundry Barn LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct laundry services. All text messaging originator opt-in data is kept strictly confidential.

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1. Information We Collect

We collect the following types of information to provide an efficient, safe, and premium laundry experience:

Personal Information:

• Name, email address, phone number, and physical or campsite address (for coordinating our 20-minute delivery radius and Tourist Express services).
• Payment information when you book a laundry service, purchase a subscription, or authorize a charge (processed securely through third-party encrypted gateways).
• Opt-in records and timestamps for all digital communication channels (SMS and email via the Agent Gab LLC platform).

Non-Personal Information:

• IP address, browser type, and device information used when accessing our portal.
• Website usage patterns, page analytics, and 20-minute radius validator metrics.
• Cookies and similar tracking technologies to streamline online scheduling.

Customer Communication & Service History:

• Records of service inquiries, customer support text threads, and general feedback.
• Laundering preferences (such as detergent selection or temperature instructions), order weight records, and drop-off/pickup timestamps.

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2. How We Use Your Information

We use your collected data to run our daily operations and maintain community integrity, including:

• Providing, operating, and improving our self-serve, wash-and-fold, and delivery services.
• Processing transactions, validating orders on our scales, and managing payments securely.
• Communicating order status updates (e.g., "Your laundry is washed," "Out for delivery") and delivering your requested "Founding Member" promotions or $10 OFF grand opening coupons.
• Enhancing website functionality and optimizing user scheduling workflows within our system.
• Ensuring facility safety, monitoring secure accounts, and preventing fraudulent transactions.
• Maintaining digital compliance logs of your communication preferences, text opt-ins, and legal consent records.

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3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive automated text messages related to your laundry services, including order status alerts, pickup/delivery reminders, customer support notifications, and occasional seasonal updates from The Laundry Barn LLC.

Opt-In & Consent:

• You will only receive text messages if you have explicitly provided consent by leaving the checkbox unchecked by default and actively selecting it.
• We maintain timestamped, unalterable electronic records of all opt-in actions within our Agent Gab LLC customer database.
• We strictly comply with the Telephone Consumer Protection Act (TCPA), carrier-specific A2P 10DLC guidelines, and all applicable federal and Indiana state laws.

Opt-Out Instructions:

• You can cancel SMS notifications at any single time by replying "STOP" to any text message we send.
• Upon receipt of your opt-out command, our system will text you a final confirmation message, and no further messages will be sent unless you explicitly re-enroll.
• All opt-out requests are processed automatically and immediately by our backend infrastructure.

Message Frequency & Content:

• Message frequency varies dynamically based on your ongoing interactions, order volume, and active service requests.
• Messages are strictly related to the direct care, tracking, and fulfillment of the commercial or residential laundry services you request.
• We do not send promotional or marketing text content without your specific, separate checkbox consent.

Help & Support:

• Reply "HELP" to any text message for instant system assistance, or contact our support desk directly at [email protected].
• Customer support line (812) 393-3589 is available during regular operational business hours.

Carrier Information:

• Standard message and data rates may apply depending on your mobile carrier plan.
• Mobile carriers are completely distinct entities and are not liable for any delayed, blocked, or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties and/or affiliates for marketing or promotional purposes. Information sharing to essential subcontractors in direct operational support services, such as customer service or automated routing systems, is permitted solely to execute your order. All other use case categories strictly exclude text messaging originator opt-in data and consent; this highly confidential information will not be shared with any outside third parties.

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4. Information Sharing & Disclosure

We hold our relationship with our Spencer County neighbors in the highest regard. We do not sell, rent, lease, or trade your personal information. We may share carefully siloed data only with:

Service Providers:

• Trusted third-party vendors who directly assist in our operations (e.g., secure payment processors, automated delivery mapping tools).
• SMS aggregators and communication service providers (Agent Gab LLC) solely for the technical delivery of text messages you have explicitly consented to receive.
• All connected service providers are contractually and legally obligated to maintain absolute data confidentiality and enforce strict security measures.

Legal Compliance:

• If explicitly required to do so by federal law, state law, local Spencer County legal process, or to protect the safety, property, and rights of our staff and community.
• In strict response to valid, verified law enforcement requests, subpoenas, or official court orders.

Business Transfers:

• In the event of a merger, acquisition, corporate reorganization, or sale of company assets. In any such transfer, your personal data remains protected under the strict terms and conditions of this original policy.

All the above transfer categories explicitly exclude text messaging originator opt-in data and consent; this specific information will never be shared with any third parties under any circumstances, excluding authorized technical aggregators and providers of our text message platform.

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5. Data Security

We implement, audit, and maintain strict physical and digital security protocols to thoroughly safeguard your personal data:

• Full encryption of all sensitive consumer data both in transit across our site and at rest within our server architecture.
• Secure user access controls, multi-factor authentication mechanisms, and strict role-based data permissions.
• Regular technical security assessments, firewall updates, and database maintenance patches.
• Internal team training on regional data privacy compliance, password hygiene, and identity protection.
• Data breach notification protocols structured in strict accordance with Indiana state statutes.
• Secure, redundant cloud backup systems and disaster recovery procedures to prevent operational loss.

While we leverage commercially excellent, industry-standard methodologies to safeguard your data, no method of digital transmission over the internet or modern electronic storage is 100% impenetrable. We strive to protect your personal information to the absolute best of our ability but cannot guarantee absolute, infinite security.

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6. Cookies & Tracking Technologies

We utilize browser cookies and clean web-tracking technologies to:

• Analyze underlying site traffic, monitor overall user behavior, and optimize loading speeds.
• Remember your individual preferences, such as default login details or recurring laundry pickup options.
• Improve our web application functionality and elevate the user interface for our community.
• Measure the specific performance and conversion metrics of our marketing efforts.

You maintain full authority to control, block, or delete cookies directly through your personal browser settings. Please note that disabling cookies may alter your user experience or limit your ability to use specific interactive features on our scheduling portal.

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7. Your Rights & Choices

You retain full ownership of your data and possess the right to:

• Access, verify, update, correct, or completely delete your personal information from our active records.
• Opt-out of any marketing emails instantly by clicking the dedicated "unsubscribe" link provided in our digital newsletters.
• Opt-out of all cellular text messaging instantly by replying "STOP".
• Request a transparent copy explaining how we store, process, and protect your specific customer data.
• Withdraw your explicit communication consent at any single time for future interactions.

To officially exercise any of these personal data rights, please contact our privacy compliance desk using the direct contact information outlined in Section 10.

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8. Third-Party Links

Our online portal may occasionally contain external links to regional third-party websites (such as local tourism guides or community events). We hold absolutely no authority or responsibility over their independent privacy practices, tracking metrics, or terms. We strongly encourage you to review their specific policies upon leaving our platform. This Privacy Policy applies strictly and solely to information collected directly by The Laundry Barn LLC.

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9. Changes to This Privacy Policy

We reserve the right to periodically modify, update, or refine this policy to reflect operational changes or evolving government regulations. The most current version will always be publicly accessible on our primary domain with the updated effective date clearly marked. For any significant changes that impact your data rights, we will issue a prominent alert across our web homepage or deliver a direct notification to your email address on file.

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10. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or want to verify our tracking protocols, please contact us directly at:

The Laundry Barn LLC
112 N Washington St.
Dale, Indiana 47523

Phone: (812) 393-3589
Email: [email protected]
Website: laundry-barn.com/

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By continuing to utilize our website, booking portals, facility amenities, or pickup networks, you provide your full legal consent to the terms outlined in this Privacy Policy.